FAQs
Do you offer delivery service?
1
We dispatch goods Monday to Friday each week.
Delivery charges (invoiced separately):
$55 per delivery – Inner West, St George area, Southern Shire, and Eastern Suburbs.
$100 per delivery (incl. GST) – All Sydney metro areas outside those listed above, including Palm Beach, Campbelltown, Blacktown, Engadine, and Hornsby.
$150 per delivery – Blue Mountains (up to Katoomba), Gosford, and Wollongong.
Free Friday Delivery
We offer free delivery once a week on Fridays to the following areas: Inner West, St George area, Southern Shire, Eastern Suburbs, Palm Beach, Campbelltown, Blacktown, Engadine, and Hornsby.
Standard freight charges apply to all other areas.
Please note: Delivery charges apply per delivery, not per order.
Can I pick up my order?
2
Customers are welcome to pick up from our factory weekdays from 7am-5pm. Our factory is located at Unit 37/17-21 Henderson Street Turrella NSW 2205. Our customer service team will notify you via phone or email when ready for pick up.
What is the turnaround time on orders?
3
We aim for a 5 business day turnaround. Please notify our customer service team of any urgent orders and we will work to meet your needs.
Do you use horizontal or vertical joins for mesh fabrics?
4
Horizontal joins are our standard method of production with mesh fabrics. For conservatory awnings or folding arms we recommend vertical joins, due to tension on the fabric.
What is the largest fabric WAS can make?
5
We can make any size providing the system is able to stabilise the fabric. Please email our customer service team at sales@wasau.com.au for a quote.
What is the largest fabric I can order?
6
Acrylic orders up to 10450mm wide x 6300mm drop.
Canvas orders up to 6990mm wide x 6300mm drop.
Mesh orders up to 6450mm wide x 6200mm drop. For fabrics larger than these sizes, please contact us for a quote.
Should I order Soltis 1.77m wide or 2.67m wide?
7
The only difference between Soltis 1.77m wide and 2.67m wide is the width of the roll it comes on. Choosing between the two depends on the size of your system. Please compare both prices prior to ordering.
Do you stitch or weld?
8
For mesh fabrics, we weld joins and most pockets. Welding provides a neater appearance and fabric joins are almost undetectable. Welding also allows optimal seam strength due to full surface bonding. We also weld joins for acrylic fabrics, however stitch the pockets using Tenara nylon thread.
Contact Our Team
Have a trade enquiry or need more information about our made-to-measure fabric skins or manufactured systems? Our team is here to help with product details, specifications, and ordering support.